MMPC-019 Total Quality Management Solved Question Paper December 2023

MMPC-019 Total Quality Management Solved Question Paper December 2023

Total Quality Management
Course Code: MMPC-019

1. What do you understand by standardisation ?
Discuss the importance of standardisation in
quality management.
2. Discuss the core values of Total Quality
Management. What is the role of top
management in TQM ?
3. Discuss different approaches to quality costs.
4. What are seven quality improvement tools ?
Explain each of them.
[ 2 ]
5. What do you understand by Benchmarking ?
Explain different types of benchmarking
approaches.
6. Explain the role of motivation in TQM. Give
suitable examples.
7. What is ISO 9000 ? What are the requirements
of ISO 9000 ?
8. Discuss the concept of quality system audit.
Explain different types of audit.