Name: MMPC-019 Total Quality Management Solved Question Paper December 2023
SKU: MMPC-019 December 2023
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MMPC-019 Total Quality Management Solved Question Paper December 2023

Total Quality Management
Course Code: MMPC-019

Title Name	MMPC-019 Solved Question Paper December 2023
University	IGNOU
Service Type	Solved Question Paper (Soft copy/PDF)
Course	MBA NEW
Language	English
Course Code	MMPC-019
Product	Solved Question Paper (IGNOU)

1. What do you understand by standardisation ?
Discuss the importance of standardisation in
quality management.
2. Discuss the core values of Total Quality
Management. What is the role of top
management in TQM ?
3. Discuss different approaches to quality costs.
4. What are seven quality improvement tools ?
Explain each of them.
[ 2 ]
5. What do you understand by Benchmarking ?
Explain different types of benchmarking
approaches.
6. Explain the role of motivation in TQM. Give
suitable examples.
7. What is ISO 9000 ? What are the requirements
of ISO 9000 ?
8. Discuss the concept of quality system audit.
Explain different types of audit.