BCOLA-138 BUSINESS COMMUNICATION in English Solved Question Paper June 2023

BCOLA-138 BUSINESS COMMUNICATION in English Solved Question Paper June 2023

BUSINESS COMMUNICATION
Course Code: BCOLA-138

1. What do you mean by communication ? What
are the various principles of effective
communication ? 20
2. How do digital tools help in improving the
knowledge of workers in communicating ideas ?
Explain any two tools in detail. 20
3. Explain with suitable example, the importance
of situation and complimentary clause in a
business letter. 20
4. What is meant by ‘Notice’ ? State the points
which should be kept in mind before issuing
notice of a meeting ? 20
5. (a) Write a letter as a manager of your firm, to
your bank enquiring about the dishonor of
cheque of Rs. 2,000, while there were
sufficient funds in the bank account. 10
(b) Write a complaint to the Railway
Authorities, Bareilly, regarding nondelivery of your speed post parcel. Assume
you are the manager of M/s Ram and Co.
10
6. What is meant by public relations ? Highlight
its importance in a business enterprise. 20
7. (a) Write conversation between an interviewer
and interviewee, who appeared for the job
of hotel manager. 10
(b) Explain different points to be given in the
application for a job. 10
8. Write short notes on any two of the following :
10+10
(a) Digital India
(b) Vocal for Local
(c) Video Conferencing
(d) Precis Writing