MMPC-019 Total Quality Management Solved Question Paper June 2024

MMPC-019 Total Quality Management Solved Question Paper June 2024

Total Quality Management
Course Code: MMPC-019

1. Explain how the quality can be enhanced by
increasing the market share and the
profitability of an organization. Illustrate with
the help of an example.
[ 2 ] MMPC-019
2. Critically analyse the importance of quality in
the present times. Why did the concept of
quality not evolve with the growth of
Taylorism ? Justify.
3. What are the 3-Mus checkpoints of Kaizen
activities ? Explain them with respect to Total
Quality Management.
4. Is quality an integral part of the strategic
process or not ? Justify your answer with the
helps of an example.
5. Elaborate upon the seven quality improvement
tools which form the basis for decisions and
actions in an organization.
6. What do you mean by the term ‘Reliability’ ?
Explain the concept of reliability curve with
respect to Quality Management.
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7. Discuss the role of the steering committee in
implementing Total Quality Management
(TQM).
8. What is the role of continuing education for all
in Total Quality Management ? Explain with
the help of a relevant example.