MMPC-019 Total Quality Management Solved Question Paper June 2023
Total Quality Management
Course Code: MMPC-019
Title Name | MMPC-019 Solved Question Paper June 2023 |
University | IGNOU |
Service Type | Solved Question Paper (Soft copy/PDF) |
Course | MBA NEW |
Language | English |
Course Code | MMPC-019 |
Product | Solved Question Paper (IGNOU) |
1. How did the concept of quality management
evolve ? Discuss the overview of quality
management.
2. Discuss the Crosby School of Total Quality
Management.
3. Why is TQM important for organisations in the
present context ? Discuss giving examples.
[ 2 ]
4. What is the role of TQM in formulating the
strategy of any organisation ? Explain.
5. Discuss different types of sampling techniques
giving examples.
6. Explain the role of leadership in TQM. Give
suitable example.
7. What is ISO-20000 ? What are the
requirements of ISO-20000 ?
8. Discuss the fundamental concept of excellence
in TQM.
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