MMPC-001 MANAGEMENT FUNCTIONS AND ORGANISATIOINAL PROCESSES Solved Question Paper December 2023

MMPC-001 MANAGEMENT FUNCTIONS AND ORGANISATIOINAL PROCESSES Solved Question Paper December 2023

MANAGEMENT FUNCTIONS AND ORGANISATIOINAL PROCESSES
Course Code: MMPC-001

Section–A
1. “Organisations require effective management
but there are several challenges which
management has to encounter for
effectiveness.” Discuss.
2. Briefly discuss the necessity of planning
function in an organization. Describe the
process and steps involved in planning for an
organization.
3. What are the different features of controlling ?
Briefly discuss the essentials of a good control
system in an organization with examples.
4. Describe and discuss any two theories of
motivation and their relevance in the present
day context.
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P. T. O.
5. Write short notes on any three of the
following :
(a) Role of culture in organisations
(b) Strategies to overcome resistance
(c) Semantics
(d) Hawthorne studies
(e) External recruitment
Section–B
6. Read the case and answer the questions given
at the end :
On the eve of retirement of Mr. Sengupta, CEO
of Precision Metals, a farewell party was
arranged by the staff of the company. Many
senior managers paid tributes to the
outstanding role played by, Mr. Sengupta in
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bringing the company to its present position of
advantage. After the party was over, Mr.
Sengupta took aside two of his brilliant and
favourite managers—Vijay Joshi and Ashok
Mitra. He told them confidentially that though
he was retiring from the post of CEO, The
Chairman, Farukh Irani, had told him that he
would now be inducted on the Board of
Directors, and his experience with the company
would be invaluable in the future also. He
asked the two managers to continue meeting
him from time-to-time, and to keep him
informed about the happenings at Precision
Metals. He asked them to provide information
about the way, the new designated CEO
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P. T. O.
Mr. Saxena was handling things. Both the
managers agreed to comply with the
instruction. After about a month, both Joshi
and Mitra went to meet Sengupta at his
residence. They told Sengupta that soon after
he left Precision Metals, things started
deteriorating and the internal environment was
no more what it used to be during his days as
CEO. While Joshi is a serene person Mitra is
more volatile. He is also addicted to liquor. On
that day he was in his element and he told
Sengupta that CEO Saxena had started
inducting employees from his clan irrespective
of their merit. He did not consult Mitra in the
matter of recruitment in spite of his being a
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manager HR Joshi remained quiet on any
controversial issues and did not say anything
derogatory against CEO Saxena. A couple of
days after this incident, CEO Saxena
summoned the two managers into his chamber
and interrogated them regarding their visit to
Sengupta. He shouted at them and warned
them that they should better focus on their
work in the company instead of acting as spies
to higher-ups. He denounced them for telling
Sengupta that he was a good-for-nothing and
incompetent CEO. Both Mitra and Joshi
apologized to the CEO, and said that they
would not repeat such things in future. But
they remarked that his information was a
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P. T. O.
highly distorted version of what they told
Sengupta. Upon this, Saxena said that his
information was authentic because this is what
Mrs. Sengupta told Mrs. Saxena during their
meeting at a kitty party. He told that he
believed more in his life partner than just two
junior colleagues like them. After this incident,
Saxena was quite hostile to Mitra and
somewhat less hostile to Joshi, because
sometime later Joshi spoke to Saxena and
confessed that while he remained quiet Mitra
had actually blamed Saxena during the episode.
Now, both Mitra and Joshi started looking for
jobs outside. Being highly merited they were
able to secure better jobs outside and soon
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resigned. From Precision Metals Saxena
accepted the resignation of Mitra readily, but
persuaded Joshi to remain with them looking to
his sober temperament and high value to the
company. Joshi agreed to stay on, but
demanded higher salary which was agreed
upon by Saxena.
Questions :
(a) Identify the core issues in the case.
(b) If you were the manager, suggest the
measures to resolve the issues.