BCOLA-138 BUSINESS COMMUNICATION in English Solved Question Paper June 2024

BCOLA-138 BUSINESS COMMUNICATION Solved Question Paper June 2024

BUSINESS COMMUNICATION
Course Code: BCOLA-138

1. Distinguish between the following : 10+10
(a) Posture and gesture
(b) Formal and informal channels of
communication
2. “Communication is the lifeline of a business
organization.” Elaborate. 20
3. (a) Write a letter to your bank requesting
them to pay annual subscription of
` 2,000 to your club out of your current
account. 10
[ 2 ] BCOLA–138
(b) Write a complaint from Raman to the
Railway Authority, Hissar, that a railway
parcel sent to his address has not reached.
10
4. What do you mean by Business Report ?
Explain their nature and importance. 5+15
5. Discuss different types of visual aids commonly
used for business presentation. 20
6. What is meant by business plan ? Describe its
key elements. 5+15
7. What is a meeting ? What are the requisites of
a valid meeting ? Also explain rules governing
meetings. 4+8+8
8. Write notes on any two of the following : 10+10
(a) Conference calls
(b) Resolutions
(c) Kinesics
(d) Report writing